Terms of Service

Privacy Policy

Moofish acknowledges and respects the privacy of its customers (individuals). This policy covers the personal information that Moofish sets out and the way in which Moofish will use, manage and protect your personal information when you visit our website, or place an order with one of our phone operators.
 Moofish may revise this policy from time to time whenever necessary so check this website regularly to stay informed of any updates. This policy is effective as from November 2012.

How Do We Collect Information?

Moofish may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address, credit card details and any other information, when you knowingly provide us with this information. This will generally occur when you either:

Where Moofish collects personal information about you from someone else, Moofish will take reasonable steps to advise you.

How Do We Use Information?

Moofish may use the personal information that you submit to Moofish and process that information in order to provide goods and services. We may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

Further information on how we use your personal information when using our Internet ordering system
 : When using the Moofish internet ordering system additional information is collected when you order online. This information assists in the delivery to your front door and to verify your credit card payment. The internet order system also stores information about your order to help you remember and re-order the same menu in future. When first adding your details via the Moofish online ordering system, you will be asked if you would like subscribe to Moofish. To not subscribe tick the box.

Credit Card or PayPal Details

Your credit card or PayPal details are required to process payment at the stage of our ordering system however they are not saved after the order is fulfilled.


Moofish vouchers carry a Voucher number which can be redeemed via the Moofish internet order system. Simply enter this number into the Voucher section of the payment screen when ordering online. This information is then processed by Moofish in order to verify and provide your discount.

Third Party Disclosure

Moofish may share statistics and personal information between themselves and with companies that are related to Moofish. Personal information that you submit to Moofish may be disclosed to a third party:

Access, Accuracy and Security

Moofish will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.
 You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us (see "Contact Us" section).
 Moofish will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Sensitive Information

Moofish will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Australian Privacy Laws.

Clickstream Data

Each time you visit the Moofish site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address.
 Moofish may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Moofish may use this information to evaluate and improve the Moofish websites.


A Cookie is a piece of information that our web server may send to your machine when you visit a Moofish site. A Cookie helps us to recognise you when you re-visit our sites and to coordinate your access to different pages on the sites. 
For example, once you have placed a new order you may be offered the opportunity to personalise your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognise your computer when you return.
With most internet browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.